by Andy » Mon Oct 08, 2012 9:21 am
Does your new computer have USB 3 ports? We've heard of some customers having trouble with newer machines that are coming with USB 3 ports (the driver for the dongle appears to have problems with USB3). In many cases, the newer machines come with both USB3 and USB2 ports. Folks have had success once they installed the dongle into the USB2 ports.
If your new computer does not have a USB2 port, then another option might be to try a USB HUB with USB2 ports. If that does not work, then we can also consider setting you up with a virtual dongle (software-based). This will tie the RetailEdge license to the machine itself instead of to the dongle. If you want to go this route, you'll have to contact our office during business hours (we're closed Columbus day).
HTH.