[Tim]

I had a problem when I would try to start RetailEdge 7.5, I would get an error message that says something like "Unable to Initialize the Borland Database Engine - Error code
$2108." I followed the instructions that you provided another user to search for bdeadmin.exe and to change the value from 2108 to 4096 but the problem was I could not located the bdeadmin.exe file using the search function that you prescribed. I utilized all the search options provided but still no success so I concluded that I must have inadvertantly deleted the file during a time when I was cleaning up my disk drive - stupid thing to do.

So I decided to uninstall the program after moving my backup files to a safe location. When I tried to reinstall the retailedge 7.5 program I got the following message:

16 bit windows subsystem
-------------------------------
C:\windows\sysem32\autoexec.nt.
The system file is not suitable for running ms-dos and microsoft windows applications. Chose "close" to terminate the application."

There are two options to select: "close" or "ignore" (to continue the install). I didn't want to discontinue the install process so I selected ignore but the computer still stops the install process.

Do you have any ideas what the issue is with my inability to reinstall the program? Is there a workaround or fix? Otherwise I'm hosed....

Sorry for the long message and thanks for your help,

Tim

[Tim]

BTW: my computer runs on windows XP.....

[RetailEdge Moderator]

Tim,

This error can be caused by a long file name issue. One thing you can try is to check the IDAPI section in your WIN.INI file:

To do this:

1. Click on Start|Run, at the Open line type WIN.INI and click on OK.
2. Click on the Search menu and select Find
3. Type IDAPI and click on Find Next.
4. Find the [IDAPI] section
5. Change any section that has the word Program Files to Program~1.
6. Save the changes & restart Windows.

Before editing the Win.ini file make backup so that you can unwind the changes if you have mistyped anything or if the change causes any unwanted behavior.

[Tim]

Hi Bill,

Thanks for responding. I tried what you suggested but couldnt seem to locate the IDAPI section. I clicked on "Start" and then "Run" and at the open line typed in "WIN.INI" and clicked okay. The result was a notepad window that opened with the name "WIN - Notepad." This text window contained the following information:

; for 16-bit app support
[fonts]
[extensions]
[mci extensions]
[files]
[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1
[MCI Extensions.BAK]
aif=MPEGVideo
aifc=MPEGVideo
aiff=MPEGVideo
asf=MPEGVideo2
asx=MPEGVideo2
au=MPEGVideo
m1v=MPEGVideo
m3u=MPEGVideo2
mp2=MPEGVideo
mp2v=MPEGVideo
mp3=MPEGVideo2
mpa=MPEGVideo
mpe=MPEGVideo
mpeg=MPEGVideo
mpg=MPEGVideo
mpv2=MPEGVideo
snd=MPEGVideo
wax=MPEGVideo2
wm=MPEGVideo2
wma=MPEGVideo2
wmv=MPEGVideo2
wmx=MPEGVideo2
wvx=MPEGVideo2
wpl=MPEGVideo
m2v=MPEGVideo
mod=MPEGVideo
[IOCR]
exename=READIRIS
fullname=READIRIS
[READIRIS]
exe-path=C:\Program Files\Hewlett-Packard\Readiris\
iris-path=C:\Program Files\Hewlett-Packard\Readiris\
version=500
SN4=43990216
menu=1
language=1
Scanner32=twaino38,5
[IRIS_IPE]
menu=1

I tried a variety of ways to locate the IDAPI section including clicking on the Start button and going through that process as well as clicking on the "Find" function within the Win-Notepad window and the response came back no file found. I guess I'm a little confused as to what I need to do after step 1 in the instructions that you provided. Where do I located the search menu on step 2? My operating system is Windows XP so maybe what you have is different than XP?

Thanks for your help.

Tim