[wildman]

We have out new Genius system, when we process a card they sign the pad, but no signature prints on the receipt, so we have to have them sign the receipt. Merchant Warehouse says it does capture on their end, when we spoke to Retail Edge support we were told it would print if we done a reprint, seems like a waste of a lot of receipt paper, but we tried it, and it still doesn't print it. Is there a setting somewhere that will print the signature, if not can that be turned off on the Genius?

[RetailEdge Moderator]

The signature should print as long as you are using the Page Style or Tape Style using Windows Printer Driver type receipt.

Under normal circumstances if you print a receipt, RetailEdge will print the customer receipt and not the credit card receipt. There is no need to print the credit card receipt since you have all this information stored electronically. This is kind of the point (to save paper).

However in cases where you need to reprint the credit card receipt to verify the signature, then you can just print ctrl-alt-r and reprint it.

If RetailEdge does not get a signature from the Genius device to store in the data, then it will display an error telling you that no signature was received and you should get the customer to sign the credit card receipt (which it will print out in this case).

If the signature is not printing or displaying when viewing the full page receipt, then you should call technical support and have them see what is going on.

We have out new Genius system, when we process a card they sign the pad, but no signature prints on the receipt, so we have to have them sign the receipt. Merchant Warehouse says it does capture on their end, when we spoke to Retail Edge support we were told it would print if we done a reprint, seems like a waste of a lot of receipt paper, but we tried it, and it still doesn't print it. Is there a setting somewhere that will print the signature, if not can that be turned off on the Genius?