[Little Mountain]

So, our dongle has died and WILL not allow the system to start unless it's demo mode which does nothing for me.

So what am I supposed to do? I'm sure no one is there now, nor will they be until Monday. That's 3 days of sales for us.

I have tried every usb outlet I can and some I can't find (lol) it WILL NOT come on. It's been doing this for a few weeks but taking it out and putting it back in usually fixes it.

I need a new dongle asap, like today.
I can't believe this failed.


If it's not one thing w/ this system it's another.

[Andy]

The customer contacted RetailEdge technical support this morning (black Friday). A dongle new is being shipped to the customer with Saturday FedEx delivery.

[RetailEdge Moderator]

If you are having other problems with RetailEdge all you have to do is let us know. We are aware of a number of suggestions and requests you have made and have been added to the list for future enhancements. However we are unaware of other problems you might have. So if you let us know what they are we can look into them for you.

If it's not one thing w/ this system it's another.

[RetailEdge Moderator]

There is no way to backup a dongle. A dongle is a hardware device that is the license for the program.

If a dongle is not recognized by RetailEdge and Windows it could be bad however before crimping the dongle, you should move it to another port on the machine and then another machine entirely to make sure that it is not a bad port on the machine, a device confilct or simply the machine itself.

Is there a way to produce a backup of the dongle? For instance, can one save or copy the info on the dongle onto a disk or hard drive and then move it to another dongle or USB thumb drive? I know ours was acting up but it was fixed by crimping the end just a little to ensure a snug fit with the USB plug.