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8.2.29 Update Error
  • wmetzler
    Posts: 1
    Joined: Thu Dec 05, 2013 8:43 am

    8.2.29 Update Error

    by wmetzler » Thu Dec 05, 2013 8:47 am

    I just updated our systems to the latest version but my systems are getting an error upon opening the software:

    12/5/2013 8:41:20 AM
    Location: Store
    RegID: 1
    Version: 8.2.29
    ProcName: "TForm_Main.GlobalException"
    ClassName: "EAccessViolation"
    Message: "Access violation at address 06229AF4 in module 'RetailEdge_CC_Module.dll'. Read of address 00000016"

    The program continues to load and seems fine. It looks to be something to do with credit cards which we do not process from within RE.
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    Re: 8.2.29 Update Error

    by RetailEdge Moderator » Thu Dec 05, 2013 10:41 am

    We have seen this issue on a small number of users computers. It has to do with permissions, AV software, etc. blocking the updating of this file. Anyway feel free to give us a call and we can get you updated properly.



    wmetzler wrote:I just updated our systems to the latest version but my systems are getting an error upon opening the software:

    12/5/2013 8:41:20 AM
    Location: Store
    RegID: 1
    Version: 8.2.29
    ProcName: "TForm_Main.GlobalException"
    ClassName: "EAccessViolation"
    Message: "Access violation at address 06229AF4 in module 'RetailEdge_CC_Module.dll'. Read of address 00000016"

    The program continues to load and seems fine. It looks to be something to do with credit cards which we do not process from within RE.
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