[Iyanu]

Retail edge will not start and most of the functions are greyed out. I only have one work station the ip address defaults to 127.0.0.1 This is a first time set up any suggestion. OS windows XP

[RetailEdge Moderator]

If RetailEdge point of sale software won't start it can be for a number of reasons. The most common reasons that RetailEdge won't start is because of anti-virus software someone has turned on or a firewall setting. This is from the help file. If these don't solve the problem you should give us a call.

Unknown Initialization Error

1. Choose Settings|Server Connection from the Tools menu.

2. Verify that the Server Connection information is correct.

3. Check your firewall settings (software or hardware) to see if the required ports are open (12005-12008). You can quickly check this by disabling your software firewall or by removing your hardware firewall from the network.

4. Check the firewall settings to see if your machine's IP Address is being blocked. You can verify your computer's IP by choosing Server Connection from the Tools|Settings menu item in RetailEdge and pressing the LAN Info button. If you are accessing RetailEdge from a remote location through a router, you can check the IP that your router would be reporting by going to www.whatismyip.com.

5. Verify that you can contact the remote IP Address. To do this:

· Select Programs|Accessories from the Windows Start Menu and opening a command prompt.
· Type in Ping XXX.XXX.XXX.XXX where the Xs represent the IP address listed in the Server Connection screen.
· Press Enter. If you see that you are not getting a reply from the IP address, the IP address is not reachable.

6. Check RetailEdge Server's allowable IP range. For security RetailEdge can limit access from only a few IP addresses. To do this:

· Open the Server folder located in the server's RetailEdge installation directory.
· Start RetailEdge Server Status program.
· Choose Authorized IPs from the Tools|Administration menu item.
· Press the Add button on the Authorized IPs screen
· Type in the allowable IPs (you can use an * as a wildcard)
· Press the Ok button.
· Press the Save button.

Invalid Password

1. Choose Settings|Server Connection from the Tools menu.
2. Retype in the password for the Server Connection (by default RetailEdge8.0).

Can not find matching Location and RegID

1. Choose Settings|Server Connection from the Tools menu.
2. Type in the correct RegID.

If you can't type in a RegID in the box displayed, you can also set it in the retailedge.ini file found in the RetailEdge installation directory.

Program Hangs on Startup

1. Check that your security/anti-virus software is allowing RetailEdge to run and access its data.
2. Turn off or disable your security/anti-virus software. In extreme cases you may have to uninstall the security/anti-virus in order to fully disable it.
3. Reboot your computer.
4. Run RetailEdge again to make sure that it runs properly.

If this solves the problem, you should turn-on/activate your security/anti-virus software again and check the settings to make sure that the RetailEdge data folder and program (retailedge_8_0.exe) are exempt or being ignored by the security/anti-virus software.

Other Problems

RetailEdge may not start properly if you have a damaged table. If you have made sure all of the above settings are correct, then you can rebuild the tables through the RetailEdge_Status program. This can be found in the same folder that holds the RetailEdge program file. (Typically c:\program files\High Meadow Business Solutions\RetailEdge 8.0\).

1. Choose Verify Tables from the Tools|Maintenance menu item.
2. Press the Ok button and if prompted rebuild any damaged tables.

Retail edge will not start and most of the functions are greyed out. I only have one work station the ip address defaults to 127.0.0.1 This is a first time set up any suggestion. OS windows XP