This is a question we hear a lot.
First a bit about how RetailEdge tracks commissions. When you turn on RetailEdge's clerk tracking features and you ring in a sale, RetailEdge assigns the Clerk to the Sale and the Items associated with the sale. You can easily see this in the Sales Manager (Sale Clerk in the top of the Sales Manager, and Items Clerk in the lower section of the Sales Manager). We do this because there are businesses that have multiple clerks working a sale and want the the ability to track multiple clerks with a sale. This also gives users the ability to have a cashier ring in the sale but have different clerks working the sale and get credit for the sale.
The best way to return the items, is to find the original ticket in the Sales Manager or Customer Manager, and press the Copy Sale button. This will take all the original items with the associated clerk(s) and discounts and copy it all onto a new sale. If you are using the Touch Sales screen just remove the items you are not returning by pressing the Remove Item and then press the Return Item or Return All buttons to inverse the quantity of the items (a return). If you are using the traditional sales screen just delete the items you are not returning and press Ctrl-Alt-N (negative/return).
Now to your question. RetailEdge calculates Commissions when you run the Clerk Sales Commission report (Sales|Clerk|Clerk Sales Commission from the Report Selector in RetailEdge). When you select this report, you will have the ability to Include Returns or not. Just select the Include Returns checkbox on the right hand side of the Report Selector before choosing the other filter criteria. Some users did not want to penalize their clerks for a customer who might return the item. So we included it as an option.
I hope this helps.
We use Retail Edge’s clerk tracking feature to track individual employee sales/commissions. I was wondering, however, how Retail Edge handles a return. If Employee A makes a sale on Tuesday using her code, then that customer returns those items on Wednesday when Employee B is working, is the return subtracted from the original employee’s total, or is the employee accepting the return docked as a result?