[waleed12]

Hello,

We do repairs on paintball guns and it would be great to implement a way to create work orders so updates could be typed in when something is done to a customer's item that is being repaired/upgraded. Each time we worked on it, we could enter the date and a notes field saying what was done and a price field to show how much that work was. Then when the customer came to pick up the item you could print this work order off or transfer it to the sales screen to add to their other items they may be purchasing.

[RetailEdge Moderator]

You can already modify a work order as many times as you want. So in your case, you could create the initial order and then as work was done on it, add new line items. These could be labor items (non-stock item in your inventory) that would allow you to add the amount of work to the order and change the description to say what was done. Or it could be parts that you needed to have in order to complete the repair (regular stock item you might have in stock or even special order for the customer), or even a non-stock item that might be a one off and you can change the description to your hearts content to describe the item and/or what was done.

When you repost the work order, RetailEdge will ask if you want additional payments. If you are taking additional payments to pay for the parts or unanticipated labor, that is not a problem. Each time you save it, RetailEdge will keep a record of the date and time of the payment. So this will give you a good record of what was done when.

RetailEdge open orders are very flexible and so there is a lot you can do with them.

Hope this helps.

Hello,

We do repairs on paintball guns and it would be great to implement a way to create work orders so updates could be typed in when something is done to a customer's item that is being repaired/upgraded. Each time we worked on it, we could enter the date and a notes field saying what was done and a price field to show how much that work was. Then when the customer came to pick up the item you could print this work order off or transfer it to the sales screen to add to their other items they may be purchasing.