Post Reply 1 post Page 1 of 1
Why Do My Deleted Items Keep Showing Up?
  • User avatar
    RetailEdge Moderator
    Site Admin
    Site Admin
    Posts: 1298
    Joined: Mon Jan 23, 2006 4:02 pm
    Location: Rutland, VT
    Contact:

    Why Do My Deleted Items Keep Showing Up?

    by RetailEdge Moderator » Tue Feb 11, 2014 9:44 am

    What you are experiencing is a combination of features that provides a lot of functionality.

    The first feature is that when RetailEdge "deletes" an item it is not really deleted. This allows RetailEdge to properly report on sales history for past deleted items. If you truly deleted an item, you would not have any information on it's department or vendor, etc. that would allow you to properly categorize its sales and receiving history. RetailEdge creates and item and puts it in your inventory forever unless you have never sold or received it. For instance if you just put an item in receiving or a PO by mistake and then delete it, it will be truly deleted.

    The second feature you are seeing is RetailEdge's method of undeleting these "deleted" items, through the re-receiving process. Say you have an item you don't think you will ever want again and you delete it. If you re-receive the item, RetailEdge will then undelete the item so that you don't have to recreate the item from scratch.

    The third feature you are seeing is the Quick Lookups feature. When adding an item to a Purchase Order or Receiving, you will see a box in the lower right hand corner of the editor that says: Quick Lookups?. If this checkbox is checked RetailEdge will do in effect an incremental search on the database for each letter or number entered into the stock number field. This feature does a couple of things for you:

    a. It allows you to essentially see that you are typing in the right item stock number or item number into the field. So once you press the final value all the fields should be populated with the correct information about the item.

    b. Probably more usefully, it allows you to copy items to save time when entering them. Say you are creating an item SKU12345 and you also have an item SKU12348 that has all the same information, department, price etc, you can type in SKU12345 which will pull in all the information about the item, then backspace out the 5 and put in the 8, and save it. You have just created a new item very quickly. Here is a link to the help file that will describe how this is done.

    http://www.retailedge.com/help/index.ht ... oryite.htm

    There are two downsides to the Quick Lookups which is why it is an optional feature.

    1. It can be slower. As you have more data to look through and if you have a less powerful machine this can be slow. Think about how many items you have that might start with a particular letter or number and type this in. RetailEdge then has to go through the entire inventory of items starting with that letter and check for a match.

    2. It can pull information about an item that is totally unrelated into the item you are adding to the editor. And although if you are creating a new item, this should not slow you down since you need to enter all this information anyway, it can be confusing. The key to determining if you are creating a new item vs. editing an old one is to look over at the right hand information on the form. If all the information is listed as N/A you are working on a new item.

    The solution if you don't like the quick lookups is to turn it off by unchecking the checkbox for QuickLookups. Or if you want to keep the quick lookups on, then you can undelete the item through receiving. Then change the Stock number to something like XX-SKU12345 and then it will no longer be a part of the quick lookup process.
Post Reply 1 post Page 1 of 1

Who is online

Users browsing this forum: Semrush [Bot] and 1 guest