This is not really a FAQ, since returns are so infrequent. However, potential customers do sometimes ask about our return policy just in case there is some unforeseen event. For instance, we recently had a return from a customer who liked everything about RetailEdge but at the last minute made a business decision not to open.
One reason our returns are so infrequent is because most of our customers educate themselves on the program before purchasing. The core to any retail point of sale system is the software. Even within verticals each retail business is a little different and has a slightly different way of doing business. Being able to run RetailEdge is going to get you asking questions that matter and is the best way to determine the program will work for your business.
You can download a copy of the RetailEdge demo from our web site at ftp://ftp.highmeadow.com/pub/Demos/RE-82_Demo.exe. The demo is a full working copy of the program with some limitations on the amount of information you can add to it before it stops working.
Ok now here is our Return Policy.
If you are unhappy for any reason with your purchase, you can return the unused item up to 30 days from the date of purchase. However, there will be a restocking fee of 25% of the cost of the item.
When returning merchandise, all items must be in resalable condition in original packaging and include all associated manuals, dongles, cables, accessories, warranty cards, static bags, etc. When returning items, they should be double boxed for protection and to avoid affixing shipping labels and otherwise marring original packaging. Items that are not double boxed and incomplete may have an additional restock fee.
When returning merchandise please follow these steps:
1. Use the items' original packaging.
2. Over box the items to prevent damaging original packaging during shipping.
3. Make sure that the returns are complete with all manuals, cables, warranty cards and static bags.
4. Do not write on the box (Items not returned in a resalable condition will not be accepted).
5. Reference your RMA number clearly on the shipping label.
You will be responsible for freight charges when returning products.