Thats a good one. RMAs are pretty typical for product being sent back to the vendor and for vendor returns, you would issue a negative Purchase Order. But when it comes to returns to your store or business you should probably do the following:
Assuming you are not issuing credits until the product has been returned. If that is the case then build the return out as a sales quote. From here you could either use the ticket number of the saved sale or maybe reference a PO# and use something like RMA-10-20-16-1. Basically using a simple code where you use today’s date and add a -1 or -2 after it depending on how many returns you are issuing a day.
Then once the product arrives you can post out the saved sale and have record of the return and from there it's up to you if the product is going back tot he vendor or being resold at a discount.
Hope that helps.
Is there a way to issue Return Authorization numbers in Retail Edge for product being shipped back to us?