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Phone Support
Phone based technical support is going to be your fastest way to solve your problem. Navigating the phone system can sometimes seem like a daunting task. Here are some tips on how to get the fastest response.
- Leave a Message. We don't want you sitting on hold until a representative is available, so leave a message. Don't Panic. We will call you back.
- No Message, No Response. If you don't leave a message we assume your problem was not important or that you solved the problem yourself (this actually happens a lot).
- Follow the directions. If your call is not an emergency, don't press the prompts for an emergency.
- Don't cycle. Even if the phones are not being picked up, we are monitoring the incoming calls. So don't cycle through all the extensions. Cycling does not get you a faster response.
- Let us know what you are calling about. If it is a sales emergency (or not) let us know so that we can be prepared when we call you back.
- Let us know the best way to reach you. Leave your phone number, name, and business name. Sometimes in the panic of an emergency, customers don't tell us who they are. We can't respond if we don't know who you are.
We have been providing quality technical support for 25 years. This method of triaging calls allows us to best manage the work flow and give our customers the fastest response during periods of high call volume.