[RetailEdge Moderator]

Although hardware key failure (dongle) is unusual, there have been a few that have required replacement.

The following is High Meadow's dongle warranty policy:

High Meadow Business Solutions (HMBS) warrants the dongles to provide proper client license control for RetailEdge and to be free from defects in materials and workmanship for a period of ninety (90) days from date of purchase. If the dongle ceases to work during the initial ninety (90) day period, High Meadow will replace the dongle at no cost. High Meadow will provide standard overnight shipping of the replacement dongle to the customer. Customers will be charged the full single workstation price ($450.00) for the new dongle. When High Meadow receives the defective dongle, we will refund the full single workstation price. The customer will be responsible for shipping the defective dongle to High Meadow and will be responsible for all return shipping costs.

After 90 days, customers can purchase a replacement dongle for $50.00. Customers will be charged the full single workstation price ($450.00) for the new dongle. When High Meadow receives the defective dongle, we will refund the full single workstation price less $50.00 for the replacement dongle ($400.00). Customers will be responsible for all shipping costs.