[RetailEdge Moderator]

RetailEdge's Island and RECON Multi-Store Synchronization Engine perform full data synchronization typically every 2 minutes (faster or slower if you want). This gives you full program functionality to ring in sales, create purchase orders, manage customers, anywhere anytime. But what do you do when you don't see the data moving around?

Check your connections.

Sometimes it is OK if you don't see data moving around. This is normal if you are on the road or are in an area where the internet is down and you don't have connectivity to the main/central location. This is not a problem for our mobility and multi-location solutions. However if you think data should be synchronizing and it does not appear to be, there are four simple things to check before calling us:

Check your Network VPN. RetailEdge in most cases uses a VPN to make the connection from the remote/mobile locations to the centralized location. Many customers use a program called Hamachi to create this network. If you are using Hamachi, you can simply click on the Hamachi Icon in the lower right hand side of your Task bar. If you don't see green lights for your connections, then the VPN is not working. No VPN, no connection, no synchronization.

Check RECON Log Viewer. If you find your VPN is working, the next step is to check RECON Log Viewer. On each centralized machine, there is a program called RECON Log Viewer. This will tell you how each location is synchronizing. You can easily see the last time a location synched or if it is having trouble on a particular file, etc. Click here for detailed information on how to use RECON Log Viewer.

Check your Island Connection. If you are using RetailEdge Island, at the bottom of the RetailEdge main screen, you will see an Island button. This will tell you if Island is off, on, active or has an error. If you see an error, simply press the button to start the cycle again.
Check your Workstation/Location Log Viewer. On each Island or on the main computer at a remote location, you can easily see if the workstation is having trouble connecting to the central location. You can access this by choosing the RetailEdge Island menu item from the Tools menu.