Refunding a Store Credit Amount

epeterson · by **epeterson** » Mon Mar 25, 2013 10:54 am

Recently had a return from a customer which we applied as a store credit. Now the customer would like a refund of their store credit. How do I do this without generating it as a sale, yet still keeping track of the transaction just in case we need to reference it in the future?

by **RetailEdge Moderator** » Mon Mar 25, 2013 2:04 pm

There a couple of ways to do this:

1. Adjust the customer's store credit manually in the editor. This will keep a record of the adjustment and it will show up on the closing at the end of the night.

2. Sell the customer a non-entered item (Enter 0 on the sales screen). Enter it's description something like Credit Adjustment. Use the customer's store credit to pay for the item. Immediately return the non-entered item, and then use CASH as the payment method to give the customer his money back.

Let us know if these don't work.

epeterson wrote:Recently had a return from a customer which we applied as a store credit. Now the customer would like a refund of their store credit. How do I do this without generating it as a sale, yet still keeping track of the transaction just in case we need to reference it in the future?

mothersheart · by **mothersheart** » Sat Mar 30, 2013 3:05 pm

1. Adjust the customer's store credit manually in the editor.

Which Editor?

Thanks

by **RetailEdge Moderator** » Sun Mar 31, 2013 8:26 am

The customer editor.

mothersheart wrote:
1. Adjust the customer's store credit manually in the editor.
Which Editor?

Thanks

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