[demi1]

Hello, I have updated the Retail Edge software to 8.2 and my Clerk ID isn't working for the exchanging process on the sales screen. When I tried going in to change the security, workstations, and location settings none of the clerk id's are working. Not even the authorized code is working! I do not know how to reset the clerk id's or passwords in order to fix this problem plz help!!!

[RetailEdge Moderator]

The security for exchanging items on the sales screen is a new action. As we add new functions and security to the program we add in the security for the item at a 99 (the highest level since we don't know what user is going to want to set it to). If you want to set this to a lower value just edit your Location settings, press the Security Tab and Editing the Action List.

If you have lost your password that allows you to access this information, then you will need to call Technical Support. There is no backdoor passwords you can use. We need to get into your system and grab all the encrypted values and then decrypt them here.

Hello, I have updated the Retail Edge software to 8.2 and my Clerk ID isn't working for the exchanging process on the sales screen. When I tried going in to change the security, workstations, and location settings none of the clerk id's are working. Not even the authorized code is working! I do not know how to reset the clerk id's or passwords in order to fix this problem plz help!!!