[Joeyb621]

I invested in a Epson T-88 thermal printer and now I can't get the reports (sales tax) to print out in the tape style format. All numbers end up cut off. I also want to be able to print customer pick lists on this printer. I don't want to buy another printer for reports and pick lists. A full page pick list would waste a lot of paper and ink ect..... Any suggestions?

[RetailEdge Moderator]

The tape style receipt printers are not really geared to printing reports. They are really designed to provide information about the items sold to a customer in a small form factor so that they can put the information in their wallet, etc. In addition the receipt printers are useful for printing tape style closing reports. Many times dedicated POS machines are not connected to the network and owners want their clerks to be able to print out a total of the days sales with limited information about costs.

Most of the RetailEdge reports are designed to print on a standard 8.5 x 11 sheet of paper. There is typically too much information that needs to be displayed for it to fit on a tape style receipt printer.

What many people do is:

Plug a regular Windows printer into the POS computer, or
Map to a network printer and print their reports to that regular Windows printer, or
Export the reports to a PDF and e-mail them or put them onto a USB key for printing on a computer that has a regular Windows printer.

Hope this helps.

On a slightly different note, you should have contacted us about getting a receipt printer before you purchased the printer. We could have made you aware of any limitations or issues. Also we would have probably recommended a different printer. This Star TSP143 is the easiest to install and it comes with a utility that allows you to print coupons and easily get your logo onto the receipt.

I invested in a Epson T-88 thermal printer and now I can't get the reports (sales tax) to print out in the tape style format. All numbers end up cut off. I also want to be able to print customer pick lists on this printer. I don't want to buy another printer for reports and pick lists. A full page pick list would waste a lot of paper and ink ect..... Any suggestions?

[Joeyb621]

I can live with the reports not printing to the tape printer. Is there anyway the pick list can be printed on the tape printer? It seems wasteful to print them on a full sheet of paper.

[RetailEdge Moderator]

Not currently. The pick list was really designed for customers who might be fulfilling open orders/completed open orders and need to go out on the floor or yard to pick the items on the order. The intent was to have the lists on a clipboard and to be able to check off the items as they were selected for the order. Another report that can be helpful for shipping fulfillment is the Sales Shipping report which will give you a compiled list of orders or sales that have been selected to be shipped.

But tell us more about what you are trying to accomplish. We are always changing the program and customer suggestions are a part of this mix. When we compile these suggestions it helps to have as much information as possible so that we can create a feature that will help as many customers as possible.

I can live with the reports not printing to the tape printer. Is there anyway the pick list can be printed on the tape printer? It seems wasteful to print them on a full sheet of paper.