by RetailEdge Moderator » Thu Dec 16, 2010 11:15 am
In accordance with the Federal holiday schedules, our offices will be closed on Friday December 24, 2010 for Christmas and Friday December 31, 2010 for New Years. Technical support will be available on these days to all RetailEdge customers for sales emergencies only during normal business hours.
As always, technical support will also be available on Christmas day and New Years day for RetailEdge users on a paid Service Plan However this will also be reserved for sales emergencies only.
We will be limiting our support during the week of December 27 to sales-based emergencies only in order to allow our technical support department to better serve customers during this busy retail holiday time. If you anticipate non-sales based technical support issues (new installations, server change-outs, training, misc. questions etc.) these may be able to be addressed but only by appointment.
Have a great holiday.