Receipt will not print

twosborn33 · by **twosborn33** » Sat Sep 04, 2010 3:02 pm

RetailEdge has experienced an error. You might need to restart the application.

9/4/2010 12:02:04 PM
Location: Main
RegID: 1
Version: 8.2.1
ProcName: "TForm_Main.GlobalException"
ClassName: "EConvertError"
Message: "Format '%--' invalid or incompatible with argument"

by **RetailEdge Moderator** » Sun Sep 05, 2010 4:19 pm

You will sometimes see this error if you have the wrong tape style receipt printer set. Check your settings and let us know what printer you are trying to use and what RetailEdge settings you have for your workstation receipt options.

twosborn33 wrote:RetailEdge has experienced an error. You might need to restart the application.

9/4/2010 12:02:04 PM
Location: Main
RegID: 1
Version: 8.2.1
ProcName: "TForm_Main.GlobalException"
ClassName: "EConvertError"
Message: "Format '%--' invalid or incompatible with argument"

twosborn33 · by **twosborn33** » Tue Sep 07, 2010 11:54 am

The printer is a Star TSP100 Cutter (TSP143) set up as :

Tape Style - Via Windows Printer Driver

Receipt options are:

Ask for Receipt count set to 1 is checked.

Print on Blank Paper.

No letterhead chosen.

by **RetailEdge Moderator** » Tue Sep 07, 2010 12:28 pm

What Receipt Printer Device (Device Name) are you trying to use. If you choose the TSP200 from the list of existing printers this should work. We have seen this error when using the incorrect device or when users setup their own device.

twosborn33 wrote:The printer is a Star TSP100 Cutter (TSP143) set up as :

Tape Style - Via Windows Printer Driver

Receipt options are:

Ask for Receipt count set to 1 is checked.

Print on Blank Paper.

No letterhead chosen.

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