[RetailEdge User]

How do I tell RetailEdge to use PC Charge to process credit cards?

[Andy]

To set up RetailEdge to work with PC Charge, make the following changes:

1) Go to Tools / Settings / Workstations and modify the appropriate workstation.

2) Go to the Credit Card Tab.

3) Select the "Use PC Charge to Process Credit Cards" option and then click the "Edit PC Charge Settings" button.

4) Merchant Number: Enter your merchant account number.

5) Processor ID: Enter your Processor ID (provided by your processor - same value as you would enter into PC Charge).

6) Path to PC Charge Server: Enter the full directory path to the folder that contains the PC Charge application (e.g. "c:\Program Files\PCCW"(.

7) PC Charge Username: Enter the PC Charge Username for this workstation (e.g. typically User1 or User2).

8) Timeout: Try a number in the range of 60 to 90 seconds.

9) Click the OK button to close the PC Charge settings dialog box.

10) Click the Save button to save the Workstation settings.

11) Edit each appropriate payment method and make sure "Process as Credit Card" is checked. This can be done in Tools / Payment Mediums / Edit Payment Mediums.

It's possible that you might need to exit and restart RetailEdge for all the changes to "take".