[RetailEdge Moderator]

This FAQ list is related to our proposed RetailEdge 8.1 pricing and related to the following topic. You should read this topic before looking at the FAQs.


http://www.retailedge.com/phpBB/viewtop ... f=1&t=1647

Listed below are some potential customer questions about the new RetailEdge pricing.

How much is RetailEdge 8.1 going to cost?

NEW CUSTOMERS

RetailEdge will now be offered in three different levels - Bronze, Silver and Gold. Listed below is a description of what each level includes:

RetailEdge 8 Bronze - All the current features, User Guide and Installation manual, 90 days of Free technical support (M-F 9:30-5:00 Eastern) for only $450 for the first workstation and $225 for each additional workstation in a location.
RetailEdge 8 Silver - Everything in Bronze plus for only $5.00/month/terminal you will receive feature upgrades and enhancements.
RetailEdge 8 Gold - Everything in Bronze plus for only $45.00/month/location you will receive feature upgrades and enhancements AND emergency technical support plan for nights and weekends.

EXISTING VERSION 8.0 CUSTOMERS

Existing Customers Not On A Service Plan

We will no longer be providing free feature releases for RetailEdge customers. Existing customers will have one final version of RetailEdge to download for free (8.0.18). If existing RetailEdge 8.0 customers want to continue to receive feature releases, they will need to upgrade to the RetailEdge 8 Silver or Gold levels.

Existing Customers On A Service Plan

There is no change for customers on a Service Plan. You will be continuing to receive feature releases and emergency technical support for the same price as before.

FAQs

Why are we implementing new pricing?

We have developed RetailEdge 8.0 for over 2 years and have included many new features into the program based on customer requests and suggestions. We now need to create some major enhancements to the program in order to make the RetailEdge better meet the needs of our existing and future customers. To do this we can:

1. Stop development on Version 8.0 and start working on the major modifications in a new Version 9.0. Creating a different program that customers can upgrade to in the future, or
2. Continue developing Version 8.0 and have customers get a continually changing and developing program.

In the past (Versions 5.0 - 7.5) we have stopped development of the current version, in order to make major changes to the program to incorporate new features. However, we have now the ability to implement major changes without stopping development of the current version.

We feel that the continued development option is a better solution for the following reasons:

1. It allows users to continually get enhancements and not have to wait for future release (sometimes years).
2. It minimizes the impact of upgrades. New features will constantly put into the program and clerks and other users will gradually learn the new features. No totally new program to learn all at once. Also customers don't have to think about upgrading. It is simply done regularly though the program. Customers will get new features as they come along.
3. It makes new customer's buying decisions easier. One program to buy and upgrade to.
4. It allows us to focus on changes that will help our existing customers. Customer's on a Silver or Gold plans' suggestions will take priority.
5. It allows our customers who want to be on a Silver or Gold level to be a part of the process of developing software that helps their business.

What is meant by feature enhancements?

To see the features we have included in Version 8.0 to date, you can view our forum release announcements at:

http://www.retailedge.com/phpBB/viewforum.php?f=1

The new Silver version will allow us to make more substantial changes to add features that we have not been able to do with the current version. Some of the changes include things like:

Web integration
New Inventory functions
Discounting rules
CRM features
Report Enhancements


How will you prioritize new features?

Same as we always have by the numbers of customers who request a feature. However, with the pricing we will obviously give priority to features requested by customers on a RetailEdge Silver or Gold plan. This does not mean that we will not be listening to customers suggestions and requests that are not on a plan. All customers should feel free to submit suggestions and requests either through our forum or e-mail. However, unless you are a Silver or Gold level customer, you won't be receiving feature updates and your suggestions will not be given priority.

What is not included in the Silver and Gold versions?

The changes that you will see in the Silver and Gold version are changes to the core program. If a feature like Web integration is included, the change to allow web integration into the program will be included. However the Silver plan won't include any charges that might be required outside of the core program. So if a feature to allow web integration is created, o

What does this mean to me?

If you are a current RetailEdge customer not on a service plan you can:

1. Continue to use the program as you always have but you won't be receiving any more feature enhancements to the program, or
2. Upgrade to RetailEdge 8 Silver for only $5.00/month/terminal and continue to receive feature enhancements, or
3. Upgrade to RetailEdge 8 Gold for only $45.00/month/location and continue to receive feature enhancements and get emergency technical support plan for nights and weekends.

As a Gold Level customer I have to Pay $45/Month more than a Silver Level customer?

No. The Gold Level pricing is as described above: $45.00/month/location. Just another way to make the service plan more affordable. So if you are a two workstation single location business, Silver Level would cost you $10.00/Month. So for only $35.00 more, you could get all of the benefits of an emergency technical support plan. The choice is yours and as always optional.

What if I am on a service plan?

If you are already on a service plan you are a RetailEdge Gold level customer and will receive feature updates and the same service and emergency technical support as always.

Do I have to be on the Silver or Gold Plan for minimum period of time?

Yes signing up for the Silver or Gold plan must be done for a minimum of 1 year.

How do I pay for the plan?

Simple. We automatically bill your credit card monthly.

How do I get off the plan?

If you have been on the Silver or Gold plan for at least a year, just call us and request that we stop billing your credit card.

Can I be on a Silver Plan for only some of my terminals

No

What does it cost to upgrade from Version 5.0 - Version 7.5?

The cost to upgrade from RetailEdge pre-version 8.0 to Version 8.1 will be half the cost of purchasing Version 8.1 new. You will then have the same options to stay at the bronze level or for only $5.00/month/workstation go to Silver or for only $45.00/month/location go to the Gold level.