[WheresTheDog]

I was just reading through some different forum posts and ran across one for 7.5 stating that RetailEdge 7.5 could not process a sale using multiple credit cards. Then listed a work around. Is this still the case with the current version of 8.0?

[RetailEdge Moderator]

RetailEdge can handle split media. So if someone has a sale for $3.00 and they want to pay with $1.50 cash and $1.50 VISA, then this is not a problem. However, the problem is when someone pays for the $3.00 sale with $1.50 from Visa 1 and $1.50 from Visa 2 or AMEX AND you are trying to process the credit cards through the program.

Most of our customers have experienced Scenario 1 (Cash and Credit) or process credit cards outside of the program with a separate terminal. We have had one customer ask for this function in the past. It is in the list of suggestions but with a pretty low priority for the following reasons:

1. Not that many people have asked for it.
2. It is complicated to implement. From a programming perspective the entire transaction needs be broken into separate pieces with different payments. Not being a programmer, I am not sure that the tools and payment gateways we use would even support this. Also there is a whole new UI that would be required.
3. It is more difficult for users to setup. We try and keep the program as simple as possible and only add complexity where we think it is necessary. Complexity can add to support costs (A lot of "What does this do?" guestions) and user frustration ("I thought I was doing correctly but did not and now I have to unwind it")
4. There is a pretty simple and guickly done workaround. The workaround is to take first payment, and save the sale as an open order. Then recall the open order and take the payment on the second credit card.

So not a lot of benefit but a lot of downside.

quote="WheresTheDog"]I was just reading through some different forum posts and ran across one for 7.5 stating that RetailEdge 7.5 could not process a sale using multiple credit cards. Then listed a work around. Is this still the case with the current version of 8.0?[/quote]

[WheresTheDog]

Thanks for the explanation. It's only something I have run across once. I'd have to ask my wife (who's at the store most of the time) if she's experienced it more.

When it was presented to me I wasn't sure how to even do it (we're currently using QBPOS at the store). In QBPOS, there is only 1 credit card field. When you enter an amount there and hit Enter to accept you're prompted to swipe the card. It reads if it's Visa, MC, AMEX, etc and processes the card (taking some human error out of the equation).

If you didn't enter the full amount of the sale, it dynamically popped in an additional credit card field. It was a surprise to me, but made it easy to use.

It did handle each credit card transaction separately, printing out a total of 4 receipts (2 for the customer to sign and 2 for the customer to keep).

In reality it did nothing more than the work around you suggest for RetailEdge here or in the other post I read about version 7.5 and processing the sale as a layaway. It only took a step or two out of the process.

Off Topic:
I hope you're not getting sick of me spouting off QBPOS this, QBPOS that, but it's what we currently use and we know it pretty well, so I keep referring to it for comparison. However, we are not happy with it entirely (mostly I don't trust it with our data) and I'm currently looking for something else.

[RetailEdge Moderator]

No problem quoting QBPOS it is interesting to see some of the ways that that program works and that RetailEdge is able to do them at less than 1/2 the price. We have always compared RetailEdge 8.0 with the QBPOS PRO $1150 program and so at $450 we feel we offer more value for the money. In addition, QBPOS will charge another $1150 for the secondary workstations. RetailEdge is only $225 for secondary workstations within a location. So looking at a two workstation system at $675 instead of $2,300.

In addition RetailEdge offers real time data synchronization with our multi-store syncrhonization. Whereas QBPOS is only really a file transfer type operation. Not even a comparison.

We also offer 90 days of technical support for free vs. QBPOS 30 days.

We also offer a choice of credit card processors who will match or beat rate quotes of other processors or existing processors. So RetailEdge can save you money going forward.

So we obviously feel that it is a no-brainer to go with RetailEdge over QBPOS (or even MSPOS). But keep your questions coming. No matter how much you might save, if the program does not have the features you need and you don't like the program then it does not really matter how much you save.

Thanks for the explanation. It's only something I have run across once. I'd have to ask my wife (who's at the store most of the time) if she's experienced it more.

When it was presented to me I wasn't sure how to even do it (we're currently using QBPOS at the store). In QBPOS, there is only 1 credit card field. When you enter an amount there and hit Enter to accept you're prompted to swipe the card. It reads if it's Visa, MC, AMEX, etc and processes the card (taking some human error out of the equation).

If you didn't enter the full amount of the sale, it dynamically popped in an additional credit card field. It was a surprise to me, but made it easy to use.

It did handle each credit card transaction separately, printing out a total of 4 receipts (2 for the customer to sign and 2 for the customer to keep).

In reality it did nothing more than the work around you suggest for RetailEdge here or in the other post I read about version 7.5 and processing the sale as a layaway. It only took a step or two out of the process.

Off Topic:
I hope you're not getting sick of me spouting off QBPOS this, QBPOS that, but it's what we currently use and we know it pretty well, so I keep referring to it for comparison. However, we are not happy with it entirely (mostly I don't trust it with our data) and I'm currently looking for something else.

[RetailEdge Moderator]

As an addendum to this. We have had another request to be able to process multiple credit cards at the same time. In light of customers having MC/VISA Gift cards that can be rung through as a regular credit card. Here is how you would do it in RetailEdge.

1. Process the MC/VISA gift card first so that if the amount gets declined they can try again with a different amount until it is processed. There is no way to get the balance on the card from the processor, so you will have to do it for an amount not exceeding what the customer tells you is the remaining balance on the card. If the customer is incorrect, this may be a little trial and error process.
2. Press Ctrl-O which will open the open order manager with the transaction with the partial payment shown.
3. Press the Modify button.
4. Process the remainder of the sale as you normally would with the other payment method.

It is pretty simple to do without complicating the program with multiple lines of media, etc.

RetailEdge can handle split media. So if someone has a sale for $3.00 and they want to pay with $1.50 cash and $1.50 VISA, then this is not a problem. However, the problem is when someone pays for the $3.00 sale with $1.50 from Visa 1 and $1.50 from Visa 2 or AMEX AND you are trying to process the credit cards through the program.

Most of our customers have experienced Scenario 1 (Cash and Credit) or process credit cards outside of the program with a separate terminal. We have had one customer ask for this function in the past. It is in the list of suggestions but with a pretty low priority for the following reasons:

1. Not that many people have asked for it.
2. It is complicated to implement. From a programming perspective the entire transaction needs be broken into separate pieces with different payments. Not being a programmer, I am not sure that the tools and payment gateways we use would even support this. Also there is a whole new UI that would be required.
3. It is more difficult for users to setup. We try and keep the program as simple as possible and only add complexity where we think it is necessary. Complexity can add to support costs (A lot of "What does this do?" guestions) and user frustration ("I thought I was doing correctly but did not and now I have to unwind it")
4. There is a pretty simple and guickly done workaround. The workaround is to take first payment, and save the sale as an open order. Then recall the open order and take the payment on the second credit card.

So not a lot of benefit but a lot of downside.

quote="WheresTheDog"]I was just reading through some different forum posts and ran across one for 7.5 stating that RetailEdge 7.5 could not process a sale using multiple credit cards. Then listed a work around. Is this still the case with the current version of 8.0?

[/quote]

[wildman]

It is a real pain in the but when yoy have 3 or 4 customers waiting in line and a customer hands you a debit card (rebate or guift card) and wants to put the rest on his credit card or debit card. PCCharge can handle split tender across multiple cards, why can't Retail Edge? In this slow economy every customer you loose because of delays in outdated POS technology is one customer you may never see again.
We found iut that when we updated our registers to the latest version of Retail Edge we lost the ability to even process credit cards through Retail Edge on all registers except register 1. All the others we now have to goback to old style of switching to PｃＣｈａｒｇｅ　ａｎｄ　ｐｒｏｃｅｓｓ　ｔｈｅ　ｃａｒｄ　ｔｈｅｒｅ　ｍｅａｎｉｎｇ　ｂａｃｋｔｏ　ｔｗｏ　ｒｅｃｉｅｐｔｓ　ａｎｄ　ｍａｎｕａｌ　ｅｎｔｒｙｓ．
Ｄｏｓｅｎ’ｔｄｏ　ｍｕｃｈ　ｇｏｏｄ　ｔｏ　ｐｏｓｔ　ｈｅｒｅ，　ｙｏｕ　ｒａｒｌｅｙ　ｇｅｔ　ａｎｓｗｅｒｓ．

[Andy]

Wildman,

We've heard the suggestion that we add the ability to process multiple cards loud and clear. You are not the first to request this. As stated elsewhere in this thread, there are a couple of issues we need to work through and there is a work-around in place that is not too onerous.

That said, we are more concerned about your inability to process credit cards through RetailEdge on the other workstations. There should be nothing stopping this and you should be able to process cards through RetailEdge, via PC Charge, from the other workstations.

Have you called RetailEdge technical support to try and resolve this issue? If you are on a service plan (and I think you are), then there is no charge for the call. Please contact support (800-755-9692) as soon as possible to resolve this issue.

Thanks.

[RetailEdge Moderator]

I do also want to add my two cents here.

1. The forum is really designed to:
a. provide information to people who are not on a service plan and can wait until we respond to their questions.
b. answer questions that we get asked multiple times so that we can quickly point customers to an answer.

As Andy mentioned you are on a service plan and should feel free to contact about any problems you have so that you can get more immediate resolution to your problems.