[fwhorch]

We have a customer who sometimes pays with a credit card and sometimes puts things on his house account. Thanks to a return, he ended up with a negative balance on his house account, which we needed to refund to him.

How do you do this? We could not find a way to adjust a house account balance. We ended up having to "sell" him a bogus item so we could apply his credit to that purchase.

What's the best approach to maintaining house account balances?

If a return comes in that gets posted to a house account and we need to send a payment to a customer, can we make an adjustment as a house charge so the customer's statement shows what happened, the customer's balance is correct, and we don't have bogus sales in our daily sales report?

Help!
Fred

[Andy]

After processing a return to the customer's House Charge account, the customer might have a negative balance (this will happen if the return amount is greater than the customer's "original" balance).

Here's one approach that should help clear up the balance and allow you to write the customer a check (this assumes you've already made the return to the customer's House Charge account):

Step 1:

Sell a Non-Entered item to the customer. Make the price of the Non-Entered item equal to the amount of the customer's negative House Charge balance. Use House Charge as the payment method.

At this point the House Charge Balance is zeroed out but sales are also balanced out. We still need to reflect a return.


Step 2:

Sell a Non-Entered item, with a negative quantity, to the customer. Make the price of the Non-Entered item equal to the amount of the previous transaction. On the Payment tab, return the amount to the customer as Store Credit.

When the transaction is posted, the customer will receive a store credit. Sales will now reflect the return.


Step 3:

Edit the customer and adjust the customer's Store Credit by total amount from Step 1.

Now, the customer's Store Credit balance will be correct.

[fwhorch]

Thanks for the reply, but what is a "non-entered item"?

[Andy]

A Non-Entered item is really a mechanism for selling items that have not yet been entered into your inventory. On the Sales Screen, simply enter a 0 (zero) for the item. RetailEdge will display a "Non-Entered Item" form.