Jake,
To unwind an overpayment, you need to perform the following two steps.
First sell the customer a non-entered item for the amount of the overpayment. Charge it to his house account. (This will get rid of the house charge balance)
Second return a non entered item for the same amount and for the payment use the same payment method that was used for the original overpayment. (This will correct the sales for the day. You will be over for the payment method today, but you should have been under for the payment method on the day that the overpayment was performed.)
You may also have to take a payment for 0.00 for the customers house charge and apply any credits that he has to the sale. Print a statement for the customer after each step to see what is happening during the process.
Hopefully that will take care of the problem for you.
jklangston wrote:Actually, it's our fault... :)
We're just needing to know how to correct it. One of my employees process a house charge payment twice. We have since closed for that day and found the problem today. How would we essentially make a "negative house charge payment" to correct the problem?
Thanks!
Jake Langston
Humbucker Music
