PinPads

[wildman]

My credit card processor wants to set me up for debit using pin pads. They are Verifone 1000SE USB, he has a usb driver that works for PC Charge, will they work in Retail Edge? The driver assigns the pin pad a com port address.

[Bill]

RetailEdge will work with the 1000SE USB. The USB device will have a driver that will allow you to setup the device with a virtual serial port (COM6, etc.). Then RetailEdge can talk to the device using the COM port that gets setup.

However you should be cautious about using a PINPad. We have seen lots of installation issues when using PINPads. The most common is that the driver is not setup properly. They can be tricky and you should make sure your processor will set it up and make sure it is working. If you have an option I would recommend you getting a serial device. We have had better luck with these probably because the USB driver is a little temperamental.

All this being said, the PINPad may or may not work. Each PINPad gets injected with a key that is specific to the processor you are using. We have been able to test this with the processors we talk to directly (PPI and MPS). However, we can't test it for each different processor. We have seen instances where the PINPad works with one processor at one location and not at another. So we can't support using PINPads with any other processor than PPI and MPS.

Hope this helps.

My credit card processor wants to set me up for debit using pin pads. They are Verifone 1000SE USB, he has a usb driver that works for PC Charge, will they work in Retail Edge? The driver assigns the pin pad a com port address.