PayPros Contact Information

by **RetailEdge Moderator** » Mon Jan 14, 2013 3:35 pm

If you have questions and are using PayPros to process your credit card transactions, here are the technical support contact numbers.

Tech Support 866-268-1503 Option 1
· Password reset
· Transaction verification
· Issues processing
· Reconciliation

Customer Service 866-268-1503 Option 2
· Account Maintenance
· Statement Research
· Account Closure requests
· ACH/Bank account changes
· Refund requests

To proactively check the status of a case please call into Customer Service and ask for a case update/status. The Customer Service team has access to the case system and can update you.

Risk Management Option 3
· Suspicious transaction requests
· Chargeback/Retrieval questions
· Issues with velocity settings

RetailEdge Discussion Forums