SKUs not item ID on receipts?

[fwhorch]

Is there any way to have receipts print SKUs instead of item IDs?

Right now, our sales quotes are cluttered up with both the item ID (which seems to be a random number assigned by Retail Edge) and the SKU (in parentheses after the description).

We'd like the SKU to appear where the item ID currently is, and the item ID not to appear at all.

Is this possible?
Fred

[Andy]

Fred,

Historically, the reason the full page receipt is laid out as it is is to be compatible with Intuit's QuickBooks preprinted Invoice/Sales Receipt forms. Dating back to version 5.0, RetailEdge has been able to print full page receipts on compatible preprinted forms or on blank paper.

Since we were formatting to match a "fixed" standard, we felt that it was important to place the ItemID in the ITEM column. The ItemID is a shorter number and fits better than a stock number (SKU) which can be up to 50 characters long. We placed the stock number at the end of the description to allow for the potential of large numbers of characters.

Over time, the need to offer a preprinted form has decreased and I suspect that most of our customers that use the full page receipt are printing on blank paper. It might be time to consider adding a third full page receipt option - one that prints on blank paper but does not have to follow the QuickBooks Invoice style. This would give us additional flexibility and allow us to control how we format the layout.

BTW: Many customers prefer the ItemID because of it's shorter nature. The shorter value is far easier to enter into the sales screen for returns, exchanges, etc.

Also, please consider that while your store may have particular needs or a way of doing business, other customers have different sets of needs and do business differently. We're constantly having to juggle lots of requests and opinions and we try to do our best to blend everyone's input into something useful.

Anyway, all that said, I'll add this thread to our suggestion box. I like the idea but we (obviously) can't make any promises as to when and if this might actually get done.

Thanks for the input.

[BigBeard]

The 'Mfr Part #' or 'Vendor Part #' would be more meaningful than the RE generated 'Item ID' for most folks. Maybe an option to use one of them instead of the 'Item ID' would work.

[RetailEdge Moderator]

We understand the need for flexibility on the receipt. However, the item ID is a value that is usually a 6 character number or less and this allows a clerk when returning an item to quickly type this value on the sales screen to return it. This would be opposed to a manufacturer's or vendor code that can be as long as 50 characters and can have letters, dashes and numbers in it making it take more time to enter the item on to the sale for the return. Many customers don't want to show their manufacturer's item number on the receipt because they don't want customers/stores/competitors to have this information.

On the flip side this might be more useful for some businesses. There have been a number of requests to be able to modify the receipt to show certain information on the receipt (SKU only, Item Number Only, etc). There are many pieces of information that you can add or remove from your receipt through the Advanced Receipt Options. However, RetailEdge does not currently allow this one and it is in the list of future suggestions to be added to the program.

The 'Mfr Part #' or 'Vendor Part #' would be more meaningful than the RE generated 'Item ID' for most folks. Maybe an option to use one of them instead of the 'Item ID' would work.