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Search found 151 matches
Search found 151 matches
  • by wildman
    Mon Jan 30, 2017 2:59 pm
    Forum: RetailEdge 8 - General Topics
    Topic: Can't ring same item twice
    Replies: 1
    Views: 3715

    Can't ring same item twice

    Had a issue today, a sale was rung up, one item did not come up at the sale price, customer had already swiped his debit card, before we realized the error. He said he did not have enough on the card foe us to void and re-ring it. In the past we could ring up the wrong priced item as a return with a...
  • by wildman
    Fri Feb 05, 2016 9:17 am
    Forum: RetailEdge 8 - General Topics
    Topic: Retail Edge, Genius, & EMV
    Replies: 1
    Views: 4767

    Retail Edge, Genius, & EMV

    With our Genius terminal we just choose charge card from the payment screen, and Retail Edge puts it on the proper type (MC, Visa American Express, Discover or Debit). Now that Cyan has turned on the EMV cards we have had nothing but trouble. The card totals will be correct, however many times it do...
  • by wildman
    Fri Jan 29, 2016 4:10 pm
    Forum: RetailEdge 8 - General Topics
    Topic: Chipped Cards
    Replies: 1
    Views: 4205

    Chipped Cards

    We have been notified by Merchant that our system will be updated next week to accept the chipped cards. Do we have to change anything in Retail Edge settings, or is everything done automatically from the Genius? Is there anything that works differently when you process a chipped card? Just trying t...
  • by wildman
    Mon Oct 05, 2015 10:21 am
    Forum: RetailEdge 8 - Credit Card PCI Security Issues
    Topic: Multiple registers one genius
    Replies: 1
    Views: 10714

    Multiple registers one genius

    The newest e-mail from Retail Edge concerning EMV says the Genius being a IP devise can be used by multiple terminals. We only have 2 registers(terminals) and primarily use just one, how do we set it up so that the second register can use the Genuis if needed also?
  • by wildman
    Tue Jul 07, 2015 2:26 pm
    Forum: RetailEdge 8 - Credit Card PCI Security Issues
    Topic: chipped cards
    Replies: 1
    Views: 10442

    chipped cards

    The newest update today 7/7/15 said some changed about the EMF (chipped cards) but did not specify what the changes are. When will these cards be supported? we are using the Genuis system, but have seen nothing about the cards yet. Merchant Warehouse says the Genius supports them, but I don't believ...
  • by wildman
    Sat Jun 06, 2015 12:21 pm
    Forum: RetailEdge 8 - General Topics
    Topic: another bug in latest update
    Replies: 1
    Views: 5401

    another bug in latest update

    When we enter a item in receiving as a negative then go to update we get the message "This matrix child item has been set to be removed from the parent (all dimensions set to "--None--"). Are you sure you want to remove this item from the matrix group?" We were told in the past t...
  • by wildman
    Tue Mar 24, 2015 12:09 pm
    Forum: RetailEdge 8 - General Topics
    Topic: create new matrix item
    Replies: 1
    Views: 4507

    create new matrix item

    How do we create a new matrix item for older inventory that was entered before matrix became available? We would want the history to follow the items to the new matrix, and allow matrix editing for price changes instead of having to go back through every single item.
  • by wildman
    Fri Feb 06, 2015 4:00 pm
    Forum: RetailEdge 8 - General Topics
    Topic: Genius as line display
    Replies: 3
    Views: 5768

    Re: Genius as line display

    We have tried this, it does not work. I called Cayan, and ask about updates, They sent a request to the tech department. We were called a day later by the tech department advising us that they had updated our terminal, however the ability to pre-swipe is something they are working on and will be imp...
  • by wildman
    Mon Feb 02, 2015 8:58 am
    Forum: RetailEdge 8 - General Topics
    Topic: Genius as line display
    Replies: 3
    Views: 5768

    Genius as line display

    I noticed a setting in the credit card settings, "Use Genius As Line Display" What does this setting actually do? If I am reading it right it will show items on the Genius screen as they are entered on the sales screen, If not What?
  • by wildman
    Fri Jan 30, 2015 10:09 am
    Forum: RetailEdge 8 - General Topics
    Topic: 8.2.37
    Replies: 0
    Views: 7896

    8.2.37

    This update claims to have pre-swipe capabilities for the Genius system, We installed the update, it does not change anything for our Genius. Most places that have pre-swipe seem to operate the same way, you swipe your card, the terminal then ask credit or debit, you select, it then shows the sales ...
  • by wildman
    Thu Dec 11, 2014 4:32 pm
    Forum: RetailEdge 8 - Suggestions and Requests
    Topic: Hot Key on sale item
    Replies: 1
    Views: 8232

    Hot Key on sale item

    Is there any way to have a hot key to post a comment on a specific item that would print on receipt. I know you can do notes, too time consuming. IE you ring in a item that is on clearance, You would hit the hot key and it would add your message "Clearance Item No Returns" or something sim...
  • by wildman
    Thu Dec 11, 2014 4:28 pm
    Forum: RetailEdge 8 - General Topics
    Topic: Below Cost
    Replies: 1
    Views: 5556

    Below Cost

    We had a sale 3 items, at the payment screen it said One or more items may be priced below cost. We check all three items they were all priced correctly, Cost, and selling prices were all correct. What would have caused this error?
  • by wildman
    Mon Dec 08, 2014 10:57 am
    Forum: RetailEdge 8 - General Topics
    Topic: Machines on line
    Replies: 5
    Views: 6953

    Re: Machines on line

    Yes I was on the main Retail Edge Screen, no other registers on-line.
  • by wildman
    Mon Dec 08, 2014 10:09 am
    Forum: RetailEdge 8 - General Topics
    Topic: Machines on line
    Replies: 5
    Views: 6953

    Re: Machines on line

    That prints the desktop, but it still shows register 2 on-line
  • by wildman
    Mon Dec 08, 2014 9:13 am
    Forum: RetailEdge 8 - General Topics
    Topic: Machines on line
    Replies: 5
    Views: 6953

    Machines on line

    Register one says I should not back up with other registers open. There are no other registers using retail edge. I even shut down the other computers, it still says register two is open and using retail edge. How do I get this cleared?
Search found 151 matches