Frequently Asked Questions about RetailEdge Point of Sale Software

	*RetailEdge POS Software: Point of Sale Software & Inventory Management Systems*



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RETAILEDGE 7.5 FREQUENTLY ASKED HELP QUESTIONS

QUESTION: Process Credit Cards with RetailEdge

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ANSWER: First you need to install PC Charge Pro on your system and have it running so that you can process credit cards from your computer. If you are setting up multiple workstations, you should install the PC Charge Client on all of the workstations as well. The installation directions are included with PC Charge.

Once you have PC Charge running on your system(s) and can process the credit cards through PC Charge directly, you will need to set up RetailEdge. First open PC Charge and start the Setup Wizard. (This will give you the information you need when setting up RetailEdge to process credit cards.) Then in RetailEdge choose Payment Medium | Credit Card Processing Info from the Tools menu item. You will then be required to provide the following information:

Merchant Number: This is the merchant number for the account. It must match the PC Charge Server number.
Processor ID: This is an abbreviation for the Credit Card
Processor. It must match the PC Charge Server ID (The
name found in parentheses) exactly.
Path to Server: This is the complete file path to the PC Charge Server EXE. This should match the PC Charge Path.
CC UserName: This value should match the value for the PC Charge Client User. It has to be a valid user in the PC Charge Server list. This most likely should match the Client User name for the client running on your local computer.
Timeout: This is the length of time RE will wait until it gives up on a response from PC Charge. With modems, a good initial setting is anywhere from 120 seconds to 180 seconds. You can always reduce the initial timeout settings in the future. The best value for your system will vary based on the speed of your modem, the speed of your computer, the speed of your network and how quickly the processor responds.
Credit Card Processing Options: Select the option: Use PC Charge to Process Credit Cards.
Receipt Messages: Then finally add any up to four receipt messages that you want to have displayed on printed credit card receipts.

After you have set up the processing options you need edit the payment mediums by choosing Payment Mediums | Edit Payment Mediums from the Tools Menu option. Select the payment mediums that will be used to process credit cards by checking the checkbox Process As a Credit Card. When this box checked, RetailEdge will then ask for credit card information on the payment screen when you apply a payment to this payment medium.
Card on File
RetailEdge can also keep credit card information on file for a customer. Due to processor contractual issue, RetailEdge will not store credit card swipe information. To store credit card information for a customer, edit the customer, select the Card On File tab, and then fill in the appropriate information. RetailEdge can then recall this information during a sale, by pushing the Card on File button, when RetailEdge asks you for the credit card information on a sale.
Note: RetailEdge will currently allow split payment media for a sale. However, you can?t process multiple credit cards for one sale or more than one type of credit card for a single sale if you are using the credit card authorization function. If you need to do this, you should convert the sale to a layaway on the Payment screen, accept the partial payment on the first credit card and then make a payment to the layaway for the remainder with the second credit card. RetailEdge working with PC Charge will currently accept MasterCard, Visa, American Express and Discover.

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Return To Help FAQs List

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Affordable, Powerful POS Software: Integrated Point of Sale Systems, Inventory Management Software for Your Retail Business.